OvuloomWe're sorry to see you go. You can delete your Ovuloom account and all associated data using any of the methods below.
How to Delete Your Account
📱 Option 1: In-App (Recommended - Immediate)
- Open the Ovuloom app
- Tap the Profile tab at the bottom
- Go to Account Settings
- Scroll to Delete Account
- Confirm your decision
Processing Time: Immediate deletion
✉️ Option 2: Email Request
Send an email to support@ovuloom.com with:
- Subject: "Account Deletion Request"
- The email address associated with your Ovuloom account
- Your full name (optional, for identification)
Processing Time: Within 30 days
Send Deletion Request❌ What Gets Permanently Deleted
Upon account deletion, we permanently delete:
- ✗ All cycle and period tracking data
- ✗ Fertility predictions and insights
- ✗ Pregnancy tracking information
- ✗ Health logs and symptoms
- ✗ Account settings and preferences
- ✗ AI chat history
- ✗ Community forum posts and comments
- ✗ Profile information
⚠️ Audit Records (For Legal Compliance)
For legal and tax compliance, we retain minimal audit records for 7 years after account deletion:
- ✓ Account ID (anonymous identifier)
- ✓ Email address
- ✓ Account creation and deletion dates
- ✓ Subscription history (for tax/refund purposes)
- ✓ Payment transaction records
NOT Retained:
- ❌ NO health data (periods, cycles, symptoms)
- ❌ NO personal notes or tracking information
- ❌ NO AI chat conversations
Purpose: Legal compliance, fraud prevention, tax records, and dispute resolution.
Before You Delete
Consider these options:
- Export Your Data: In-app, go to Profile → Data Management → Export to download your health data before deletion
- Pause Tracking: If you need a break, you can disable notifications without deleting your account
- Cancel Premium: Cancel your subscription separately through the App Store or Google Play
Questions?
If you have questions about the deletion process or need help:
- Support: support@ovuloom.com
- Privacy: privacy@ovuloom.com