Privacy Policy

Introduction

Ovuloom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fertility tracking mobile application and related services.

Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, date of birth, profile information, and user preferences
• Health Data:
  • Menstrual cycle information (period dates, cycle length, flow intensity)
  • Fertility tracking data (ovulation, fertile windows, conception attempts)
  • Pregnancy data (due dates, LMP dates, pregnancy milestones, kick counts, contractions)
  • Pregnancy loss information (loss type, dates, PALS tracking preferences)
  • Daily health tracking (symptoms, moods, sleep quality, energy levels, discharge, bleeding)
  • Physical measurements (blood pressure, weight, temperature)
  • Medical notes and provider communications
  • Perimenopause symptoms and health metrics
• AI Chat Data: Conversations with our AI health assistant for personalized guidance
• Community Data: Forum posts, comments, and interactions (if you choose to participate)
• Usage Data: How you interact with our app, features used, time spent, and engagement metrics
• Device Information: Device type, operating system, unique device identifiers, push notification tokens

Data We DO NOT Collect

As of October 2025, we NO LONGER collect the following data:

• ❌ Steps or physical activity data from Health Connect
• ❌ Heart rate data
• ❌ Calories burned (active or total)
• ❌ Distance traveled
• ❌ Exercise or fitness tracking data
• ❌ Body temperature from Health Connect sensors

Why? We removed these permissions to focus solely on reproductive health tracking and respect your privacy.

How We Use Your Information

We use your information to:

• Provide and improve our comprehensive reproductive health tracking services across all life stages
• Generate personalized cycle predictions, ovulation forecasts, and pregnancy insights
• Provide AI-powered health guidance and answer your questions through our chat assistant
• Calculate medical-grade metrics (kick counts, contraction patterns, fertility windows)
• Deliver mode-specific features (TTC tracking, pregnancy tools, PALS support, perimenopause management)
• Send you personalized notifications, reminders, and health alerts
• Enable community features and forum participation
• Process premium subscription services
• Provide compassionate support for pregnancy loss through PALS resources
• Comply with legal obligations and protect user safety

Health Data Protection

Your health data is extremely important to us:

• We use industry-standard encryption to protect your data
• Health data is stored securely and separately from other information
• We never sell your personal health information
• Access to health data is limited to authorized personnel only
• You can delete your health data at any time
• We comply with applicable health data protection laws (HIPAA, GDPR, etc.)

Data Sharing and Disclosure

We may share your information only in these limited circumstances:

• With your explicit consent
• With healthcare providers you choose to share data with
• With service providers who help us operate the app:
  • Cloud infrastructure providers (Firebase/Google Cloud)
  • AI service providers (OpenAI for chat assistant)
  • Payment processors (Stripe for subscriptions)
  • Push notification services (FCM)
  • Analytics services (Firebase Analytics)
• To comply with legal requirements or protect rights and safety
• In anonymized, aggregated form for reproductive health research purposes

We never sell your personal health information to third parties.

Pregnancy Loss Data - Special Protections

We understand the sensitivity of pregnancy loss information:

• Pregnancy loss data receives enhanced privacy protections
• You control visibility settings (hide from timeline, pause predictions)
• Loss data is never shared in anonymized research without explicit consent
• Support resources remain accessible even if you choose to delete loss records
• You can transition out of PALS mode or clear loss data at any time

Data Retention & Account Deletion

Active Accounts:

• Your health data is retained as long as your account is active
• You can delete individual entries at any time
• You can export your data before deletion

How to Delete Your Account:

1. In-App (Immediate): Go to Profile → Account Settings → Delete Account
2. Email Request: Send request to support@ovuloom.com (processed within 30 days)
3. Web Form: Visit ovuloom.com/delete-account

What Gets Deleted:

Upon account deletion, we permanently delete all cycle data, fertility predictions, pregnancy tracking, health logs, account settings, AI chat history, and community forum posts.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectify: Correct inaccurate or incomplete information
• Delete: Request permanent deletion of your data ("Right to be Forgotten")
• Portability: Export your data in a machine-readable format
• Restrict: Limit how we process your data
• Object: Opt out of certain data processing activities
• Withdraw Consent: Revoke previously given consent at any time

Contact us at privacy@ovuloom.com to exercise these rights.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• End-to-end encryption for sensitive data
• Regular security audits and testing
• Secure data centers with restricted access
• Employee training on data protection
• Incident response procedures

International Data Transfers

If you're located outside the United States, your information may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our app is designed for users 13 years and older. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the app or via email. Your continued use of the app after changes constitute acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Privacy Concerns: privacy@ovuloom.com
• Data Requests: dpo@ovuloom.com
• General Support: support@ovuloom.com

For EU residents: If you have concerns about our data practices, you may contact your local data protection authority.